Troubleshooting
Technical Issues? We can help!
By Jess1 author13 articles
Can I preview my website on mobile / tablet / other devices?Previewing your event website on different devices helps you ensure it looks great and works well everywhere.
đ§ I Sent a Test Email or Invitation, but Never Received It. Why?Our system blocks test emails for incomplete websites because they get flagged by spam filters and become undeliverable.
My guests cannot register! They are getting an error message that their email is already registered!
đ¨ Help! The Button on My Page Isnât Working!
đł I Have a Paid Account. Why Canât I Publish My Event Website?If youâre unable to publish a new event website, itâs often because youâve reached the maximum number of active websites under your plan.
đ Help! I Got an Error Message!
âď¸My Guests Cannot Register! Theyâre Getting an Error Message That Their Email Is Not RecognizedIf guests are receiving an error saying their email is not recognized, it's most likely because your event is using RSVP Registration.
â My Website Changes Aren't Saving!If your website changes arenât saving, and youâre using a shortened link like Bit.ly or TinyURL, that could be the issue.
𧞠When I export my Attendee List as a .csv file, it opens in a web browser! How do I download the file?Do you get this error when you export your attendee data?
đ The event text is blocking my face! How can I move the text or edit the image?If your banner text is covering part of your image (like a face or key detail), there are a few ways to fix it.
CAPTCHA Issues
đ My event details aren't updating!
How to remove bullet points