📊 Where to Find Email Stats
Go to your Event Dashboard
Click Email / Invites
Find the email you sent and click “View” under the Email Stats column
You’ll see real-time data, including opens, clicks, and delivery status.
📥 What the Email Stats Include
Sent: Date and time the email was sent
Delivered: Confirmed delivery to recipient's email server
Open: When the recipient opened the email
Clicked: When the RSVP or action button was clicked
Unsubscribed: If the recipient unsubscribed from EventCreate emails
Notes: Any issues (e.g. email not sent or bounced) with a short explanation
❗Understanding Email Bounces
Sometimes, emails fail to deliver and result in a bounce. There are two types:
Soft Bounce:
A temporary delivery issue — like a full inbox or server timeout. The system may attempt to resend the email. If it is marked as Soft Bounces and Opened -the email to this attendee was blocked initially but then went through.Hard Bounce:
A permanent issue — such as an invalid email address or a blocked domain. These addresses are automatically removed from future sends. A bounced email is an email message that gets rejected by a mail server. There can be many reasons: incorrect email address, server outage, or full inbox. I would recommend to double check the email of the guest with any bounced emails.
You can also view this information in your Attendee List:
Scroll right to see email-related columns
🚫 What If a Recipient Didn’t Receive the Email?
If the email shows as “Delivered” but the recipient still can’t find it:
It’s likely their email server blocked final delivery (common with some corporate firewalls)
In these cases, the recipient should ask their IT team to whitelist emails from Happenly
As a workaround, you can manually send them your event page link using your personal or work email account